RETURN POLICY

Unused, unopened merchandise in original packaging and pristine condition purchased from By Ms James can be returned for a refund within 30 days of the customer’s receipt of order. Shipping costs will not be refunded. By Ms James products purchased through other retailers must be returned in accordance with their respective returns and refunds policy.

Please follow the instructions below for ALL returns:

  1. Contact customer service at info@bymsjames.com to obtain a Return Authorization Number (RA#). Please write this number on the box or on the address label. Packages received without an RA# will be refused and returned to sender.

  2. Packages must be shipped via insured U.S. mail or the traceable parcel carrier of your choice (such as FedEx or UPS). CODs will not be accepted.

  3. By Ms James is not responsible for any packages lost by the carrier.By Ms James will refund ground shipping costs for those items that were shipped in error or received damaged and/or defective.

  4. Send the package to: By Ms James 27 E Montana St. 4, Pasadena, CA 91103

  5. Keep a record of your shipment until you have received a refund.

For additional information on our return policies, please contact customer service at info@bymsjames.com

RETURN AUTHORIZATIONS

All returns require a Return Authorization Number (RA#). Any package returned without an RA# will be refused and returned to sender. Please see above for instructions.

DAMAGED AND/OR DEFECTIVE PRODUCTS

Items shipped in error or received damaged can be returned for a refund within 5 days of customer’s receipt of order. By Ms James will refund ground shipping costs for the return of any item shipped in error or received damaged and/or defective. Damaged packaging should be kept for inspection by the carrier. Please see above for notification and shipping instructions.

WARRANTIES

Any product purchased on bymsjames.com is guaranteed to be free from defects for a period of 90 days from receipt of your order. If you think your product is defective within the 90-day period, please contact customer service at info@bymsjames.com to arrange for a refund. See above for instructions.

If you did not purchase the item on our website, please contact the retail store where you made your purchase.

SECONDS AND SALE ITEMS

Only regular priced, first quality items may be refunded. Sale items and seconds are final sale only.